Signed up for a class for 2 that we were not able to attend, called to see if we are able to credit our reservation for another class. They said they would grant the credit and asked for my email to send the confirmation, i felt like the person i was talking to was not paying attention. Never received anything, called back to double-check the email they took down, good thing i did because the one they had was WRONG! ....Now we decided to reschedule, when i called back to reserve a paint night.. they couldn't pull up my credit in their system. Call dropped, called back & their response was "Oh". Im giving 2 stars because a store manager from ANOTHER location was responding back to me timely & efficiently. Was able to resolve the credit issue.