This company's contract is very frustrating to work with. I signed a 60 month (5Year) contract and in their fine print, if you don't notify them within 90 days of the end of the 60 month contract, they automatically re-sign you for another 60 months. I have used them for 8 years but they still want more money out of me. I pay $71.28 for a cassette tape player. I can not speak directly with my sales rep, at least she is willing to send me an email. I did get her name from someone on the 800 number I was directed to call if I had questions about the "nominal rate increase"...again. I am still working on canceling service.