I still like to shop here since it is my closest Big Lots, but I have to dock them two stars due to customer service failures upon repeat visits. One issue is that they appear reluctant to open up an additional cash register even when lines grow seven customers deep. And I should mention that this is when other employees, in plain sight, occupy themselves with staring vacantly at invoices as if to not be recruited to help out. I tend to be pretty patient with slow check-outs, but it was a slow enough trudge to drive my fellow shopper to irritation. While I took our cheap loot out to the car, he stayed behind to speak with a manager.
We have also driven several miles to another Big Lots because the wait for getting help with buying furniture here was unacceptably long. I realize the one guy on staff who brings furniture to the front sometimes get overwhelmed, but in this case, we had to vote with our feet. We already burned over half an hour here trying to get anyone's attention.
This store should be cautioned to pick up their game. The Big Lots in at Gilbert Road and Guadalupe (in Gilbert) is much quicker and a better shopping experience.