After 28 years as a customer of Bank of America/Baybank, Fleet etc, it is time for me to move on. Bank of America only cares about its bottom line. It's time consuming to close a business account, bunch of tenant escrow accounts, a saving account, IRA. Merill etc but I have given them too many chances to improve in the past and they have failed each time.
I had my merchant account for my business account and they increased the fees by 20% each year. If you are a busy business owner who doesn't have time to look at the statements each month and that you are looking for a bank you can trust, look elsewhere.