We decided to "live on the edge" and try this place even though the reviews weren't that great. I called and they were very accommodating over the phone. Had an appt for the next day! (Three other places were only free in another week!) when we got there, the lady at the front was super sweet! Got all of my information and even took extra time to ask about medical concerns and odd behaviors they would need to know about. After that, the groomer came out to meet me, talked to our dog and then asked how I liked her cut. When I picked her up, our dog was VERY happy and the cut is perfect!!! All in all-I say- the complaints on yelp are bogus! This place is great!