this is the second time that the food and service were seriously lacking. I used to come in here a lot, but quality and service have been suffering. Three months ago I went in with my mother and aunt and it took almost an hour for the food to be delivered and when it was served it was clearly cold. The manager gave it to us for free. Today I was craving the steak and asparagus meal that is topped with shrimp. It took almost 40 minutes to get to me and the only thing hot was the skillet and the burnt asparagus. Steak was over cooked and cold. Even had a nice lady next to me say that she hoped I hadn't ordered the steak well done. Nope it was supposed to be medium rare.
Manager came by and offered 50% off meal. I told him I would pay full price and actually left him half of the meal. I figured first time was their mistake, and second time was mine.
To make it worse, a couple came in 10 minutes after me and was served their third course ten minutes before I received my cold meal.
And since I was raised to give good and bad together when possible, I will say that the beer was cold, but since Applebee's is around the corner, I will try them in the future.