Ok, so, this place ruined my oil pan. Like, stripped the plug or whatever They tried to re-tap it, and pan was still leaking oil. So, why did I give them five stars? Because they were nothing but courteous and helpful the entire time. ANDDDD... they replaced my entire oil pan!!! The entire $300 repair was paid on their behalf. They actually sent a check to the dealership for me of the entire amount and I had it replaced with factory parts!!!
Seriously, for making a mistake like that, they certainly made up for it. Every time I go into the Banksville shop, they're really nice, always polite and courteous. I've had other places grind my clutch and get grease on things... not this place. They are wonderful. And every time I've had a longer than usual wait, they've made it very clear and have always been pretty on point with time quotes. I really like this place.
A lot of people don't know this though, but if you go there in between oil changes, they will top off your oil for free with whatever oil you normally use. This is especially nice if you have an older car or have been on a highway trip, where its essential to keep the oil topped off.
Excellent service :) :)