Had a simple job: the repair of a sliding glass door latch/lock.
Chose these guys because their address listed in Google was the
closest to our house. Received a verbal estimate (sort of) ($130, but
since it was such a small job, they'd "work with us"), they took the
entire door lock latch mechanism piece, was told they'd get the new
part, and would be in contact in a couple days to schedule the
re-installation.
More than two weeks go by, we hear nothing back, and so we call to
check-in and leave a voicemail. I thought the door piece was gone
forever after not hearing for another three days, prior to our second
call being returned. Was told that the delay was because the store
with the needed part had closed.
Finally get the job scheduled a few days later. The new piece doesn't
match the old one or the other fixtures on the door, we were charged
the full $130, and didn't receive a receipt for any of it (was told
they'd send it). A couple weeks go by, and we still had no receipt.
Called again and requested the receipt, was again told they'd send it.
Called and left two more voicemails in the weeks that followed, with
no return calls, and we still don't have a receipt.