I could not have been MORE pleased with the service, and the overall Customer Care that I received at Caliber Collision!
It all started with the lovely lady at the front desk (sorry I can't recall her name now). But she set the PERFECT tone to begin my Caliber Collision experience. She was lovely to deal with in setting up my appointment -- informative without being "Sales-y" (a difficult balance to master!) And she personally handled ALL of the details with Hertz Rental (including calling them to reserve the car when I got there, asking them to come pick me up, and even calling them back when she felt I had been waiting long enough for them to come get me.) Simply delightful!
And the Customer Service just continued from there, impressive at EVERY turn! I have to especially thank Mike Brown, my Service Representative, for all of his kind attention, the many messages keeping me informed of progress and expected delivery time, and for taking it upon himself, when I couldn't return the message in time, to have the tinting restored to the window that had been broken in the robbery attempt! An important addition to the already great service! But Mike REALLY went above and beyond when he helped me by affixing my new license tag from the DMV. (I had had trouble loosening the screws to remove the metal bracket around the plate. Seriously, he didn't HAVE to do that!) And THEN he followed that up with more outstanding service, by polishing out - at NO additional charge - an area where a different color paint had been transferred on to my front quarter panel. At every turn he went above and beyond my expectations!
Then when I picked up the car, it looked SO beautiful! The work was, of course, SUPERB, and the detailing that had been done, both inside and out, was phenomenal!
I've worked in Customer Service for all of my adult life, and it's a rare thing, indeed, to find a Vendor who exceeds my expectations!! I'm a fan for life of the good people and quality work at Caliber Collision, and I have already begun telling EVERYONE I know that they should take their cars to Caliber Collision! Thank you!!