I was super sad with this Papa Johns experience. I got a great coupon (a friend provided a 50% off deal) and i was excited to take advantage. I ordered 3 pizzas online with the discount code at my lunch break around 1pm. I realized that the online order did not let customers choose a pickup time, so i quickly called the location to let them know i would not pickup until 530pm. Brook told me that it was no problem, they would be fresh by 530. I called at 525 &was surprised when the guy told me they had been "ready for awhile". I picked up (so jazzed at the 50% off deal) that i was not weirded out by the cashier not showing me each pizza (each was customized). The top pizza was hot, but i noticed the bottom pizza was kinda cool. When my nephew picked his slices, they were cold, the cheese congealed, the thin crust HARD/STALE-NOT CRUNCHY. I was too weirded out to call back for a remake. I just accept that if i call to make sure it will be fresh/ready when i ask IN THE 1ST PLACE, WHY WOULD I THE PLACE TO BE TRUSTWORTHY IF I CALL BACK??! Ruined any trust i had, this location is no good for the Papa Johns' name...