I've been growing my hair out for more than two years, not cutting and no trimming. I wanted a different look while still being able to keep my hair long. I told Dawn (I think she's the manager) the jist of what I wanted. She cut off my split ends, gave me a few layers, and gave me the bangs I've always wanted. She walked me through each step to make sure that I got exactly what I wanted. While blowing some of my hair dry, she noticed some of the layers had gotten lost and fixed it right away. It was honestly the best haircut experience I've had, for under $20 to boot! I'll definitely be going back and I'll be able to maintain my hairstyle without breaking the bank. Thank you so much, Dawn!