Today I went to get my SNS powder removed and get a gel manicure. SNS powder is meant to be soaked off as said on their official website. Instead their employee decided to rip off powder and completely tear up my nail bed. No matter where this is done no nails should be ripped off. There is a removal process that must be followed to save the nail. They also did not inform me of the up charge for "removing" the SNS powder...more like tearing it off. It it just needed to be torn off I would have done that and messed up my strong nails myself. In the process she also broke one of my nails that I had been growing out. Two photos attached. One of my left hand (broken nail) one of my right (the length it was when I got to the salon). When I informed her that she broke my nail as she ripped them off she quite literally did not say one word back. Then she refused to shape my nails the way I asked to get them done. She cut them and squared them off. Easier I guess. I called after to speak with a manager and she argued back that "every salon removes different" and "it is the same as soaking" even when I told her my nail bed was ruined due to the process. She continued to argue back even when I said the experience was disappointing. Horrible customer service. Don't go here if you want things done the right way.