I have had such a mixed experience with Michael Hill so in this review I will try to highlight the good and the ...not so good
The sale portion was actually the easiest part (isn't it always?) Personally I dealt with the store Manager David and without a doubt this is someone who gets serious points for his emphasis on service and his rather relaxed attitude towards selling within 20 minutes I had been helped and the ring was purchased...my wife loved it and all was well
The not-so-good starts and ends with the actual service AFTER the purchase. When we came back from our wedding (destination weddings are the way to go) we proceeded to go back to the store on January 2nd to have our rings resized.
The sales person who rushed to greet us advised that we couldn't get them resized as our diamond warranty didn't cover resizing. I advised that the store manager said that he would resize them for us upon our return she was very quick to advise that he was on vacation for a week and we needed to come back to resolve the discrepancy and she wasn't able to help us.
I was feeling extremely frustrated as i followed the instructions given by the store manager. Luckily for me I saw a familiar face from when I bought my wife's ring. Matthew. At that point he was a compete Godsend. He asked why I didn't look happy and I told him what the situation was. He laughed and said we didn't need to wait for David and he would send our rings out AND process our return which his co worker couldn't do.
Complete relief! Our rings were sent out and today (Jan 16) we got them back a week ahead of schedule!
I would recommend getting the warranty on any jewelry store but at Michael Hill they provide a bit of a special touch not only do they offer lifetime warranty at a reasonable price BUT if u want to upgrade your ring or earrings you can bring it in USED and they will give you the full value of what you paid for the piece originally ...no other jewelry business offers that!
So if you are in the market for a engagement, wedding ring or any jewelry give them a try and make sure you ask for David or Matthew you won't be disappointed!