The staff was nice and some spoke English and were very helpful. We were a little overwhelmed by the sheer number of items on the menu and may have over-ordered food (they brought out a little table extender lol) but we actually ended up eating almost everything.
The good: As others have noted, lots of sauces to flavor your food with, and all you can drink (self serve) soy milk, honey green tea, and plum juice. The bathroom was downstairs and when I told them it was out of tp, staff fixed the problem right away.
The good to know: Pictures would have been nice, especially for the variety of noodles on the menu, but we were able to get enough help from staff on this. They bring in one tray of mixed seafood per person for free but additional seafood orders cost more. Also, 10% tip was automatically included with the bill even though we were a party of three.
Would I recommend to a friend? Sure, it was clean, the food was decent and moderately priced for AYCE hotpot, and the service was friendly and good.