I dig the selection, and they've done good deals tucked away in the movies and music sections. The staff is proficient, but not as friendly or engaging as I'd prefer; I know that being greeted in every department as you pass may be trying for some, but so, too, are others (like myself) who feel undervalued as a customer if the only people we interact with ate the greeter and the cashier.
I've been in a few times, and I'll definitely be back. Their prices on new release movies beat out the Walmart down the block, and they've a larger selection of miscellaneous titles, TV shows, and a more specialized staff to back them up (even if they're not as friendly as I'd prefer).