It's too bad you cannot give zero stars because this is how they rate.
First of all customer service is horrible. When I walked in I was not greeted, employees standing around the restroom talking to friends.
When I approached the counter I was look at like what the heck do you want.
I place my order was never looked at or think.
I ask for a receipt was told it will be in the bag like I was asking for something special. By the way it was never in the bag.
Was handed my food employee turned around and went back to do something else never ask if I needed anything else.
Since I never got the receipt to call them back I did call corporate and left a message on their voicemail, and I filled out a report online.
I got a callback from corporate I told him that went went on and what had happened and they took the information down and thank me for my call.
I then got a call from someone that called yourself the district manager scolded me for calling and talking to corporate. Never said she was sorry. Never offered a replacement meal. Just basically told me that I should not call corporate again.
I've been called corporate again and let them know that I got a call from someone that scolded me for calling and reporting this to them. They told me that I would not be contacted by the store or anybody again and that they were very sorry.
I then got a call from the owner who seemed very irritated that I called corporate to begin with, that I did not like what her district manager had told me, and that I was only trying to get a free meal. That she would only offer me this meal ones and that if I ever got food that wasn't satisfactory again I need to bring it back to her. Basically telling me that the only reason I was complaining was to get a free meal. I told her that I did not want the free meal that I would never be back to her store again and she could take a free meal and keep it. Basically telling me that I was a liar that her food in her service was great. From reading these complaints online I see that this is a common practice of shorting people food and delivering bad service as well as bad food. I would recommend nobody ever go to the store or this corporation as they are rude disrespectful. Do not go to this cut store at any cost there are plenty other great chicken places around that are happy to help you and give you great service