Yes this car wash is a little slower than some, but I expect that it's gonna take some time, and go when I have the time to spend here. I have always felt they cleaned my car well- every once in awhile maybe a slight smudge on inside of the windshield, but far better than what I could do myself! I recently had them condition my leather seats, and I thought they did a great job. Floors always well vacuumed. Glass always without water spots. Interior always clean and dusted. I've had some chips filled before too, and I don't know what kind of insurance other people have, but my premiums have never changed due to having a chip filled...? Maybe those people have cut rate insurance- you get what you pay for people. I do agree they push when it comes to chip repairs, but I've declined a few times without feeling pressured. I give 4 stars rather than 5 only because they do take some time, but all in all, a great place to bring your vehicle to be cleaned.