Clean facility, OK equipment. Everything runs but it's looks rundown and only about half the staff members speak fluent English.
THEY ARE NOT PARENT FRIENDLY!!! NOT FEMALE FRIENDLY!!!
There are NO FEMALE trainers at all. I was told they "we're looking into it." 5 months, nothing has changed.
When I first signed up in June, they had fairly standard childcare hours of 8-12pm and 4-7pm. I was disappointed that there were no weekend hours. The play area was just a few balls and some toys and a TV. My kid told me it was boring and usually ended up watching a movie instead of being active like me!
Despite repeated promises they were looking for staff, they actually reduced the childcare hours. When I came in on a Friday, I was told that they had changed the childcare from 5 days to only 3. While they said they had put up notice, I saw nothing (as I didn't use the childcare all the time). The front desk person actually said, "Well have you ever been here before?"
When I voiced a complaint, the manager was matter of fact that that's how it was. They showed no interest in my concerns or having me as a member.
Basically if you live near Fiesta Mall, try a different place to workout than Bally's. This Bally's is rundown and should be closed!
Oh and a note about Bally's scam on membership. You can't just cancel! You have to write them a letter and tell them in several steps about what you want to cancel. It sits at some corporate office until they get around to cancelling. Wanna try and negotiate a faster cancellation? Call 1-866 40Ballys.