One year ago, I would have rated the place a four out of five. Since that time, the staff has gone straight to crap. Front desk girls are typically either rude or indifferent and some of the trainers are jerks. Also, as another individual mentioned, the towels they switched to are cheap and wouldn't dry off a 90 pound female. The showers and men's locker room have always been relatively gross, so that hasn't gotten worse over the last 12 months, but it hasn't gotten better either.
After they went to the 19.99/month plan (around the first of the year), they completely oversold their membership. So, not only is it impossible to maneuver the locker room, it is also now impossible to manuever the weight room. Not to mention, if you plan on incorporating bench work or squats into your workout, you can count on waiting for a bench or the SINGLE squat rack.
Lastly, the clientele of this gym is weak. I've never seen so many fake hardos in my life. Guys wearing sunglasses while they work out, etc., etc.
Anyway, the last straw was today when I had to wait for a locker to open up. You must be kidding me, Gold's Gym. Cancelled this afternoon and will be taking my money to Lifetime.