It only takes one poor experience to put a bad taste in my mouth and it happened recently.
I'm home all day and does the Fed Ex delivery person ring my door bell or knock? No. This person drops the door handle notice in between my two front doors and leaves. He or she doesn't even bother to hang it up and it's very obvious. Rather than receiving my package at home like I was supposed to, now I'm wasting time and gas to pick it up at the Aero Drive location. I put in my complaint and a supervisor was supposed to call me within the week to discuss the consequences and actions taken by them to correct the situation. Did this happen? No. I still haven't decided if I'm going to make a follow-up phone call.
I work from home and for as often as I receive Fed Ex packages, I never hear the doorbell ring. At least in the past the notice has been hanging on the door knob. It just makes we wonder how hurried they are to deliver their packages and how often they actually make an effort to connect with the customer.