GEORGE BRAZIL IN GOODYEAR (DRIVER EDDIE) DISHONEST AND UNCARING:
The driver came to do a free diagnostic on our a/c unit that stopped working the night before...it was now 102 outside. His written estimate was $376.08, he pressured me to call my husband at work and see if he could stay to do the repair. I told him I would discuss it with my husband later in the day and call the office if we decided to go with them. He proceeded to use scare tactics about the heat, saying I'd better not wait. I saw him to his wan.
The DETAILS of the VISIT:
He came in the house, checked the Honeywell programmable thermostat and I let him know that my mom who is 88 lives with us. He went out back to the a/c unit while I tended to my kids (6 and 8).
When he was leaving I asked him two questions, "What caused the a/c to stop cooling?" and "Did you make any changes outside?" Well, SPEAKING TO ME LIKE I WAS AN EIGHT YEAR OLD he used phrases like "these things get tired " and "they just don't like the heat", then he admitted to shutting off the main, but not to disconnecting wires on the unit itself.
Our house was built May 2011, we moved in that July, so the unit is only 4 yrs. old and no one before Eddie had opened the unit this year.
It wasn't until Mike from MAH Air Conditioning (who performed the repair the next day) showed me a pair disconnected wires that I realized what Eddie did. I was so angry, I expected this guy to be professional and honest, he was neither. We'll never call George Brazil again.
Mike was only at our house maybe 10 minutes and I was able to stay outside while he did the repair of replacing the worn out compressor, no bigger than a kids cup. He was kind enough to show me the difference between a "bulging" worn out compressor from a "flat" new one.
My bill was $45.00 (deductible for our home warranty) and that's it...$45.00.
He was great... he even got a tip($) for being honest, respectful and true-blue. My recommendation for honest a/c repair is MAH Air Conditioning...ask for Mike!