At first, I was worried after reading comments about this company. My first order arrived fine, "hidden" right under my mat. My second, however, did not. I waited on hold for over 35 minutes for customer service after looking at the "delivered" status online, and eventually gave up. Their tracking service stated that they had delivered the package, though no one ever came to my door. After hanging up, I contacted Amazon; which the CSR stated, "Sometimes due to high volume the company accidentally scans an item but does not deliver it." I was told it would be delivered the following. 9PM rolls around the next day... nothing. So I contact OnTrac, held for 10 minutes: by this time I knew not to wait longer, it is a dead end road. Contacted Amazon and again, told them I did not receive my package. They were helpful in offering me a replacement, I was even given same day delivery after request. From previous comments, I requested to not have item's sent to me from OnTrac. Which was "notated" in my account. The rep replied that they have had the most complaints about this specific delivery partner. Right now someone has my $300 item, which is a loss for Amazon now. If you live in the Tempe, Chandler, maybe Mesa area, before you order from amazon, request to NOT receive packages from this shady company. Your purchases may or may not show up.
A word of advise if you have to contact CS. There will be no prompt as to how long it will take to have someone talk to you. Press 5 and asked to be transferred, they will put you in a "Priority" spot. Someone picked up after 3 minutes.