In general, I am not a huge fan of chain restaurants. However, I have been to many Roy's around the country, and I have enjoyed them all. This particular Roy's stands out and is by far the BEST of them all!
They have a good menu and the food is always well prepared. What puts this Roy's over the top is the exceptional and personalized service.
They really go out of their way to make you feel like a welcomed and valued guest.
The waiter made a few recommendations, which we didn't particularly enjoy, so after talking with us they immediately brought us something else that we absolutely loved. This is a great example of really taking care of the customer and ensuring they have a positive experience.
I was very impressed, and I know that I will be returning to this Roy's when I am back in PHX.