If only there was an option for zero stars... this store is extremely disorganized. Rented a tuxedo for a wedding.
They said they'd have the tux days to a week before the date of the event. They literally got it to be the day "before" the event. Why the quotes? Because they literally screwed up the date of the wedding and then tried to blame me.
I wasn't really for going here anyways, but the bride & groom set up a group thing and everyone in the wedding party ended up coming here. I would've much preferred for all of us to buy new tuxes to match or just to wear my timeless tux I own.
So after screwing up the date, they looked at me like a deer looking at headlights, like, "... what do we do now?" The supervisor/manager has no idea what he's doing either, so he's like, it's okay, "bring it back the day after the wedding and it's okay."
The supervisor/manager said, "if you need alterations, you need to bring it back today (on a Friday) because the tailor isn't here tomorrow". So, after work on a Friday, I needed to quickly go back to work for a meeting. I was literally at the store at 4, went back at 530 and the supervisor/manager said, "the tailor is gone for the day". Now I'm here thinking, I was here an hour and a half ago, you could've said he's leaving in an hour, you close much later - you didn't mention ANY of this.
He replies, "don't worry, the tailor is coming in tomorrow. Leave it with us." WHAT HAPPENED TO THE TAILOR NOT COMING IN TOMORROW?! Worse than a politician.
I haven't had customer service this poor for a REALLY long time. NEGATIVE 1 STAR OUT OF 5
-1/5
Would NEVER recommend to a friend.