Great, delicious, traditional Korean food! However, their service is TERRIBLE and SUB-PAR.
I ordered the bibimbap with beef on a hot plate. Stupendous! I would highly recommend their bibimbap on a hot plate vs. a regular plate - more textured and crunchy! The portions were fair, the beef was savoury, and the side dishes they gave were fantastic! My favourites are the kim chi and bean sprouts, hands down!
However, the service we received that night was HORRIBLE. We were seated and waited about 20 minutes for the server to come back. Ridiculous! We had to go up to the counter to ask for water and give our orders. It wasn't even busy! There were less than 8 other patrons in the entire restaurant. After waiting a about 12 minutes, our food arrived - we never saw our server again. He did not refill our waters, teas, or asked how we were doing. The other female server seemed to be ignoring us - not like we ordered alcohol or anything, it was just my friend and I!
During the meal, we yet again had to go up to the counter to ask for a water refill. Needless to say, we did not tip that night. This was surprising as they usually have good to above-average service. Perhaps, the servers were overworked or were having a bad night. My friend, who has been here multiple times, stated that this place was much worse than she remembered compared to a couple years ago.
Still, this experience has made me reconsider coming back here. I may just go to the other Ka Chi near Dundas and Beverly, or go to Nakwon a few minutes away.