Oh where do I start? Believe all of the reviews (all are negative). We were in for 2 days over Thanksgiving and purchased a Jeep. They would not even let us test drive the car until we agreed on a price? Who negotiates before test driving? SCOTT LUKOVSKI (general manager) finally leveled with us and seemed straightforward. WRONG. We did purchase the car, and as we are in the finance office, SCOTT LUKOVSKI calls and tells the Finance Manager DAWN BELL to NOT give us a bank apr % discount. WHY?
Dawn then had us sign a "WE OWE document that shows a list of what the dealership owes the consumer if follow up is needed on the car. DIESEL DIRECT FIAT OF STRONGSVILLE puts agreements in writing on the WE OWE document AND sign it, THEY DO NOT FOLLOW THROUGH. We agreed to the following (all in writing):
1. Car to be detailed (it was literally full of dirt and an inch of dust).
2. Oil and transmission fluid to be flushed and replaced
3. Heated steering wheel electronic repair
3. New tires shipped
The DIESEL DIRECT FIAT OF STRONGSVILLE DID NOT do a transmission fluid flush. When the Service Manager Jim Obenauer was looking the car over, he said he does not believe in them. However Scott said it will be done and on the work order. We know this was not completed because we had to take the car into a different dealership for the steering wheel electronic repair (see #3 above) and was told the transmission fluid was never changed and filthy (the second dealership documented that on the work papers).
We also were sold a car with RECALLS. It cost us $140 to complete the recalls. When we called SCOTT and shared this information, he did not return our calls. We had to retain an attorney, who requested reimbursement for the charges on the WE OWE (NOT including the recall). SCOTT called us finally, and said, you can't squeeze water from a rock. Really? Me as the CONSUMER is asking a "BUSINESS" to follow through on a DOCUMENTED SIGNED agreement? Needless to say, we did get a check, but less than what was agreed.
We request better tires and agreed to a $600 credit towards the tires of our choosing. DIESEL DIRECT FIAT OF STRONGSVILLE put an upcharge on the tires purchased AND charged us for shipping. DIESEL DIRECT FIAT OF STRONGSVILLE provided the tire sales bill and HANDWROTE a markup of $120 on top of the price they actually paid. The shipping was not reimbursed either. I CAN'T STAY ENOUGH ABOUT THIS DEALERSHIP. POOR POOR EXPERIENCE. DISHONEST, DOES NOT FOLLOW THROUGH. They did say they respond to reviews,
SCOTT LUKOVSKI, we called and emailed you and your admin, requesting the status, check# and mail tracking # for the $100 for the SHIPPING CHARGES. WHERE IS THE REIMBURSEMENT?