Maybe I'm a little picky about my nails but I was pretty disappointed with this experience. I came in for a basic pedicure and gel manicure and wanted matching colors and also needed to be out within an hour and a half and told the technician that before we got started to make sure it could be done and was told yes.
First I picked a color and was told they had a matching polish but it was in the dip powder polish not gel and I said that was fine and because of my time crunch they asked if they could do both mani and pedi at the same time and I said of course. So they started on my pedicure and then sent a man over to do my manicure and he proceeds to tell me the dip polish manicure doesn't include cutting cuticles, that it would be an upcharge, since when does any manicure not include that!? So I told him that was not okay and he says that if I want gel the cuticle trim is included so i said fine I would do that instead not because of the cost but the point of it, I felt he was just trying to upcharge me. Then he sets down gel colors and walks off and says he is going to take another customer, wtf? That was so rude I almost walked out. Then I glance down at my pedicure and the polish job was terrible, she had painted on my cuticles and when I questioned her she said "to make your nail look longer" and I told her to please take the polish off my skin & she did but it still looked terrible, not to mention she's wearing such a low cut top it's borderline offensive.
The only positive part of this experience was the man that ended up doing my nails did a good job and pretty quickly.