Worst and Best car wash I've ever gotten. And here's why...
I went on Saturday morning about 11am and finally got out of there about 40 minutes later. I was in lane 3 (the REALLY SLOW lane). I expect that if it's taking a LONG time, maybe I'm getting extra care and a great wash. I was wrong. I finally get out of there and as I'm leaving and pulling out onto Bell Rd I notice that my dash wasn't even wiped down.
I quickly came back and spoke with Rich (white shirt) and he took care of it and made it the best wash I have ever gotten from Danny's. He found LOTS of issues and made sure that I was happy with my wash. He said that he would be having a discussion about quality control with them the next day at their meeting.
As a former Danny's employee, I know that sometimes you get really backed up and want to get through them quickly, but you have to remember that the customer is paying for this service and, in most cases, tipping on top of it so the quality needs to be as high as possible. Because of Rich, I will be back!