It is with some sadness that I make this post of the new OfficeDepot (formerly OfficeMax). While I don't need a whole bunch of stuff from here, I have bought a Laptop late last year (5 stars for the help in selecting it and paying for it) and other brought products and printing services (4 to 5 stars). And, I was able to pay AFTER I got my order.
On December 29th, I sent them a e-mail of some stuff that I needed printing. I followed up with a phone call to ensure that they got it (once before, they didn't get my e-mail). The girl told me that they did and while one order would be immediate, the other had to be sent out (about 10 business days). And, I was okay with that.
Well, on 1/12/16, I called them and was told that they had no record of my order and that it had to be paid for in advance (why wasn't I told this back on 12/29?). So, I resent the e-mail. And, I went in and paid for it (and, I picked up the one order).
Today, 1/19/16, I called to follow up. AGAIN, they had NO RECORD of my order. So, AGAIN, I resent the e-mail.
The ONLY reason why this review isn't a 1 Star, is because of the previous very good to great service gotten from some of the SAME staff members in the past.
But, if this order is lost, I will be changing the rating.