I was picked up VERY quickly from my location, brought to the little rental shop by a very friendly woman (who drove carefully-this is important to me as I am a very anxious passenger), they took care of me in practically seconds for a very reasonable price and I was out in a cool compact car. Came back the next day, dropped the car off, got a ride back to my location. Easy breezy. Great customer service!! I will undoubtedly be back whenever I need a car!