I've had a pretty good experience here the other day. We had an issue with a piece of furniture purchased a few months ago. Although I had to come in twice, it did get resolved by the salesperson whom we bought it from with approval from his manager. I never would've thought that after so long, they'd be able to help me out, but I gave it a try anyway. I really appreciate the hard work Brian and Gerald did for me and definitely would recommend the furniture/appliance department to anyone. This is in contrast with my experience at Stoney Creek Furniture. Stay tuned for that review ;)