So I went there to buy the new Nook HD as a Christmas gift.I might as well have been buying a magazine for as much customer service I received. There was a display of all the Nooks, but nowhere did it say to go to register to buy it. The display, nice as it was, could not answer questions I had. This is not my first Nook purchase as it seems they come out with a new one each year, however I still had some questions. I went to the customer service counter and asked where I could find the Nooks to purchase. He curtly told me they were at the register (as if I was to have already known this). I went to the register and was helped ( well, I wouldn't really call it helped) by a woman whom I'd really like to name here, but won't. Her disinterest in my purchase was evident and I was guided in buying the wrong screen protector. Again, this wasn't a cheap purchase, and I was the only one in line until an obvious off-duty employee came in and they exchanged their hellos. The gift was well-received, and with the gift receipt the recipient was able to exchange for the correct screen protector. This wasn't one employee giving bad customer service...this was 2. It's a no return store for me.