I was rear-ended a couple weeks ago and I was dreading the stress of dealing with insurance companies to get my car repaired. However, I was so happy to report that Caliber made it a painless experience as possible.
My insurance company recommended that I go to Caliber just to get a quote on the repair. They were able to fit me in quickly and they created a very detailed quote that was emailed to me and then sent instantly to my insurance company. I was so impressed with their service that I decided to let them go ahead and repair my car- I was rear ended to my bumper was toast and my trunk needed some work. It took them about 1.5 weeks to order all the parts they needed and then I dropped off my car. They estimated that it would take 9 days to finish the repair, however to my surprise they finished 5 days early!!
During the repair process, they kept me informed with their progress through email which was really reassuring that they were keeping in touch.
Picking up my car was a very painless process as well. My car was cleaned and the inside was vacuum. They're not a car wash business so I didn't expect the detailing to be perfect, but I was very please with how shiny and clean everything was. They matched the paint perfectly, so it looks like my car was never damaged.
Overall- excellent customer service and they finished the job in a very timely manner and they communicated with me the entire time with email updates. I would recommend Caliber to anyone who was involved in an accident looking for flawless repairs.
They also have an enterprise rental car representative on site to help you get a rental car- my insurance did not cover rental cars so I did not utilize them, but it's very convenient.