I have not had my hair done here but I have made many purchases in the large retail section. Several months ago I purchased my usual top line hair spray there and it stopped spraying properly. I was able to get it working again a number of times but finally it totally stopped. I returned to the store for a replacement and the first girl that helped me was fine but one of the managers looked at me like I was trying to get away with something until she grabbed a new one off the shelf and when she tried to spray it it would not work. I said, yes, that's exactly what happened to mine while silently very happy it had happened to her after giving me attitude.
Fast forward and the replacement starts with the same problem. I do not work in the area any more so I was not able to get back up there so quickly and purchased a new can from a different store thinking it might have been an bad batch they had at the Heartland location. Today I went back again and the girl said no, she would not replace it because it was too long since I purchased but she would give me 10% a new one. Not much of a deal for the inconvenience. Well, since I had already purchased a new hair spray I chose another product from the same line and she would not give me the discount on that one.
That's enough for me, they will not get my business anymore. There are plenty of salons that sell what I need and one is right next door to where I now work so it is not worth the effort for the silly points they give you.