I was driving from DC to the Oberlin area when I got a flat tire. Unfamiliar with the area, my GPS directed me to Defer. I walked in the lobby at 5:29, riding on my rim. When I asked if they could help someone with a flat, the sales man informed me he couldn't because they were closing. In tears, I informed him he would certainly be a victim of his own karma. He smiled, gave me a twinkle finger wave and sarcastically replied "have a nice day".
UPDATE: here is the response I received after lodging my complaint on their FB page: "the shop was locked and the compressor was drained. Most importantly the last trained person who could have replaced your tire had left at 5:00, a half hour earlier. My service manager and I are office personnel only. If when I said we were closed, you hadn't started on your rant, I would have been more than happy to direct you down the street to NTB as they are open for at least another hour. Mark Defer"
Seriously??? I was riding on my RIM and your big help is to direct me down the street???? You OWN a tire repair shop and do not know how to help a person put on a spare????? In addition to simple tire changing training, it seems to me that their "office personnel" could also use customer service training.