I've gone to this place quite a bit over the last few years, and I still just don't get it. The food is pretty good. It's not tremendous, but the portions are good, and they do the standard Thai stuff pretty well. I've even had some really great food there on occasion. They always have dinner specials that are great deals, too.
What I really don't understand is the service. There is ALWAYS a new server there. There's always only one, and she is always new, doesn't know the menu, and seems to have zero service experience. I actually have a theory that this is either a training site for wait staff, or they have been filming a terrible reality TV show here for years now that is just waiting to be aired. The restaurant is usually deserted too, though it looks like they do a brisk takeout business.
If you can get past the bizarre service and lack of decor, the food is well worth it. I'll probably be going back.