Most business reviews tend to be from disgruntled customers. Shoppers with good experiences often do not post a review. So I thought I would share my recent experiences with this Best Buy. I can't speak for other stores, but I've purchased multiple computers from this store and have never been disappointed with sales people or Geek Squad service. Last month I bought another laptop only to discover that I didn't like the keyboard after a few weeks of use. Best Buy accepted its return with no hassle. I bought a second laptop, but after a few weeks, the touchpad began to intermittently malfunction. The Geek Squad gave me some tips to try, but the dysfunction continued. I brought it in and they immediately offered to exchange out the computer for a newer model and gave me back $21! This is why I will not buy from other brick & mortor stores (had a very bad experience with repairs at Fry's electronics in Tempe) and with mail order companies (repairs take forever due to shipping times). Bite the bullet, pay the sales tax, and shop here.