I have stayed here 10 plus nights over the course of two years since its opening for business trip. With very limited lodging options in the vicinity, I was excited at the beginning. However, unlike most reputable business that bears such prestigious name, the entire operation of this property has declined, and managed to maintain poor/mediocre. The only reason I have endured my stays thus far is because of the location/convenience and my work pays for the rooms. The most recent stay was about a month ago, and I have decided to NEVER stay here ever again event if I got paid to stay there (it took me more than one hour for them to check me in, find my reservation which was made MONTHS ago, and took additional hour to finally get me to the right room- which turned out, it was not the right room anyways...). My team has reserved a block of dozen rooms once including the suits, and they managed to mess up the WHOLE reservation- this was called a "mishap"...I will be very happy to drive extra 20 minutes and stay at Sheraton nearby. Rather, the Holiday Inn Express down the street for half of the price is a MUCH better option.
- Bar & Beverages: very limited selection, EXTREMELY slow service, yucky food- small town USA version of mainstream food, ex. frozen food!
- Cleanliness: usually ok, but I have walked into stinky room with shower with hair on tiles, AND wrinkled sheets.
- Location: Close to KSU, and Kent downtown
- Service: Absolute WORST I have experienced from travelling small & big cities nationally & internationally. Reception staff is the worst I have ever encountered, completely incompetent, rude, and SLOWWWWWW. I don't even have words for the management. *Room service was delivered in plastic containers with plastic silverware?!?
- Amenities: everything about this hotel is cheap & mediocre at its best- hot tub size "pool", terribly uncomfortable bedding, thin walls (you will hear people's TV & toilet flushing), horrible toiletry, I cannot list all...Slow Wi-Fi... gross "free breakfast".
- Vibe: ATROCIOUS!!! I had a night when I could not sleep at all because there was a party going on all night on my floor, called security many times, nothing happened. The next morning, I walked out of my room, and stumbled on pizza crusts, and trash.
respect yourself and DON"T DO IT! you deserve better.