The first time I came in I booked a cut with Ashlee and a future color appt. I showed her a pic of what I wanted, not worried about it cause hair grows back... well she cut it super short and used a razor which is a big no no with my wavy texture. I told her I didn't want the razor and she said it wasn't a razor and it was a "thinner" and she would only use it a little... I walked out with what I thought was an ok hair cut only to wash it and have it look like a kindergartner had cut it. It was extremely choppy and even my flat iron couldn't make it look decent. I quickly canceled my color for fear of having her ruin the color too. The only problem is I had purchased the yelp deal for $100 and I knew I didn't want to come back to her. I called the salon and asked if I could transfer or gift the groupon because i wasn't pleased with my hair cut. The owner agreed to let me transfer it to my neighbor, told me to come in to have his wife "fix" my hair...I didn't want to come in, I was embarrassed but they assured me it was ok and Ashlee wouldn't know. I came in and they proceeded to tell me that Ashlee said I asked for a "disconnected cut" and that's why she did it... ummm mind you I don't even know that term. But Ashlee swore I said those word. It was embarrassing and I felt so small yet I let Carol go through and blend it in...I have to admit, she did a really good job blending in the choppy mess with out cutting too much more off. I was embarrassed but it did look better. She scheduled me for another appointment with her and offered a deep conditioning treatment free for my trouble.
So about 8 months later I call to get a hair cut/trim and they book me for a 10:30 am. I show up and wait... 10:48 am and I'm still waiting... at about 11 am Carol finally walks up and says it will only be a few minutes and apologizes for the wait... I still end up waiting between 5-10 minutes... it felt like a lifetime. Finally she tells me to come on back and offers to wash my hair, I told her I already washed it and she tells me that she's going to wet it any way and she ends up washing it... I tell her what I want and tell her I'm not worried about the rest of it but mostly want a full bang... she says ok and then cuts my hair. She then begins to blow dry it telling me she wants to see how my bangs dry before she cuts more and as she is doing this she blow drys my hair and begins to flat iron it... I didn't ask for a style as I'm going home to 3 small children but too late now. I feel like it's taking forever and tell her, "you don't need to flat iron my hair I'm going home right after" but she is pretty much 1/2 way done. Needless to say, the one thing I was most looking forward to, my bangs, does not look right... it keeps parting in the middle and my hair part is always parted on the side but when she cut it, she parted it in the middle so it's being very stubborn. She then hands me the flat iron to see if I can fix it and it still wouldn't sit right (probably not her fault) so I mentioned using water a few times but my whispered plea went unanswered (maybe she didn't have a plain water spray bottle?) she finally finishes and I notice one side of my bangs is longer and keeps going in my eyes so I ask her if it's longer and she says no so i say ok... I walk up to pay and it's $48. I'm pretty sure she charged me for shampoo and style when I specifically said I didn't want them but I pay any way because she did do them. I tipped her 15% cause I wasn't happy with the price unless the prices went up but last time I paid $36 or $38... needless to say I'm in my car and I notice my bangs are uneven. I go home and put water on them and they are still uneven :( I also found a super long price of hair I the back... I feel sad. I wanted to love this place but I feel so dumb. I've lost $55 and have a jacked up hair cut and didn't get on the road until 12:23 and was supposed to have my appointment at 10:30 am! Who takes almost 2 hours for a hair cut? That's just crazy. I'll attach the pictures so you can be the judge. From not on I'll quit trying to save a few bucks and stick to my $75 Scottsdale hairstylist... $20 more and it's pretty much perfect. And no they didn't even give me my complimentary deep conditioning treatment... other wise I expect I would have been there even longer.