Totally not understanding all the negative reviews of this place. My husband and I walk up to Shiloh often and get ice cream here. The ice cream is yummy, and their blizzards are wonderful (lots of mix-ins). The food is cheap and good. We got a chicken sandwich and a meatball sub. It's not the same caliber of food you'll get at Shiloh Grill or Summit, but it's also not even close to the same price. The seating in the back is fine. I don't know why anyone would be mad that there isn't a "view" because the shop is too far down Shiloh to have any sort of view of the city.
The owner, who many have critiqued, is good. He's not the kind of man who is going to smile at you and chat for 10 minutes and talk to your kids, but I've frequented his shop here and his coffee shop, and he's always been friendly, quick, and very competent. So if you want Mr Rogers, then pop that into your VHS. Otherwise, just be okay with a guy who's doing his job well and getting you yummy ice cream.
In conclusion, this place is fun and a great place to get ice cream on the Mount!