I did not appreciate the hard sell on my 17-year old to purchase a tuxedo rather than rent, when we clearly indicated renting is what we were looking for and asked for more than once. They lost our business for this and I'll make sure none of the men in my family return for any future purchases. I only sent my son there because it's close and I thought it would be convenient - didn't expect them to try to take advantage of a kid going to his first prom.