Beware of working with this place, as they do not return phone calls. If you don't believe how bad these guys are and decide to work with these guys, note the following precautions:
(1) Get everything in WRITING. These guys will not give you anything in writing because they know they are running a scam. If you get a warranty from them, make sure they specify in writing how long it will take for them to return your calls, send someone out, what happens if they can't fulfill their warranty, etc. By the way, other companies will specify a time in which they will send someone out if there is a problem, sometimes within a matter of days. If this company can't guarantee to send somebody immediately during an emergency, don't use them - are you supposed to wait until your house is damaged before they come out?
(2) Request an email address and business address from them. Everybody else in the industry has easy contact information - why don't these guys put their email address and business address on their website?
(3) If the owner comes out to give you an estimate, make sure he climbs up on his ladder and actually sees the roof. How are you supposed to get a proper estimate without him doing his homework? Reputable roofing companies will actually inspect your roof and do their homework.
(4) The owner likes to hide behind his answering service, which is incredibly cowardly. Try calling the owner and see if he picks up his phone - he'll never do this. How can you trust a business where the owner won't pick up the phone?
Seriously, be smart about who you use. There are plenty of other roofing companies that will do all of the above for you, and at a much better price.
P.S. - IF YOU GOT SCREWED BY THESE GUYS, MESSAGE ME. WE JUST WANT TO MAKE SURE THAT NOBODY ELSE GETS SCREWED OVER BY THESE GUYS.