I have been going to them for 24 years. Yes it does smell in there. They are wonderful I just had to go there this week their house cat George came in to see my Charlie. Yes I had to put down the most wonderful dog I have ever had. I seemed like the cat knew he purred around Charlie then jumped up to console me. I like the approach they take on everything. They never put my animals through stupid procedures they did not need. I took my Charlie to a fufu vet before. It cost me a lot of money for nothing then I took them to graham road and they fixed him. The best is when I bought all the flea stuff from the fufu vet. Than Dr Kline told me the flea drops you put on the dog eliminate all fleas in house. And he was right about that.