Placed an order for my grandmother for Mother's Day. I was charged however they never delivered her basket. I even called the store multiple times once it started getting later in the day from 2pm on but could not get anyone on the phone. Very sad looking like I forgot about my 86 year old grandmother for Mother's Day when the issue was that I entrusted this company to deliver the gift on the date promised on my receipt but they failed to do so.
Monday... Still no assistance. Was told by a very rude customer service representative by the name of Dominique that I will just have to wait till tomorrow. They are already a day late on delivering this basket for Mother's Day and tell me what I am just going to have to do! The rep also refused to put a manager on the phone earlier. I had to call several other stores to get them to contact the manager of this location (I was told many of their locations have the same owner) hopefully this owner will care to retrain his staff. Very poor customer service. I'll stick to flowers. Never had this much trouble from a florist shop.
Next day, Tuesday still no call from the manager Amber. I had to call the shop again. I waited till 2pm. Called and spoke with her. She said, by coincidence my order that was suppose to be delivered on Sunday happened to be out for delivery at that moment. No apology, money off, offer to upgrade product... I told her to give me a refund. She was just as uncaring as her staff.