Sears has been hit and miss service wise for a while now, but our most recently experience was great.
We were looking for washers and dryers, since ours broke, and Rick who worked in that area saved us headaches over the process. He was incredibly friendly, took the time to show how the appliances we were looking at worked, and when he helped us with ordering the washer/dryer set, he was very throughout with making sure everything was correct and delivered to our preference.
Rick provided us incredibly service that one wouldn't expect from a Sears in 2018, and in the future will go to him for any other appliance purchases.