Beyond incompetent, horrible, unprofessional concierges. It took an hour just to check into the hotel. Then when I was checking out, they added someone else's $300 restaurant bill onto my room charge, and they refused to take it off until THEY could figure out who actually ate at the restaurant (still a pending charge after I already checked out of the hotel). They also added a $500 credit card hold by mistake because the guy "typed in the wrong code".
I was excited about the hotel. It's brand new, the rooms are very clean and nice, and it's practically on the strip. It is quite small though; way smaller than the photos on the internet. Only 8-9 floors.
Don't come here until they get new staff or train them.