I have found that in the course of home improvement projects to expect the unexpected. This can be mitigated by the response of the Company. The service we received from our sales person at Monterrey, Farah Haddad, was truly as good as it gets. Because of a third party vendor error the wrong tile was delivered. Farah handled this mixup promptly and professionaly with calm assurance. We had the correct tile hand unloaded the next day! Three boxes of tile were damaged and Farah personally drove replacement boxes to our home. We finished the project on schedule and had several boxes of tile left over which Farah credited to us with her usual aplomb. Monterrey is our go to tile place, period!