First time using PIP. Took extra emails to get responses/confirm the cleaning appt. Paid for a 3 hour deep clean, crew was done 30 mins early however everything was thoroughly cleaned. I timed this clean just before delivery of our first child so we could come back to clean home from the hospital. This made all the difference to focus on the baby vs. worrying about cleaning up the house. Will use PIP in the future for general cleaning.