UPDATE: I was very impressed by the General manager, Erica, and another manager, Angel who took the time to figure out who I was and reached out to me after I wrote this review. They assured me this was not how the front desk staff are trained, and that they would provide additional trainings on how to handle situations when customers are not satisfied. After the below situations happened, I was concerned that EWC didn't care about its customers after they had already bought packages...now, I am sincerely convinced otherwise. I feel valued by a customer and will continue going back. Thank you, Erica and Angel!
(And, for the record, EWC's Brazilians, overall, are the least painful around...which is why I bought the membership there in the first place!)
(My original review):
I have been going to EWC for a couple of years. I've had some good experiences and some bad ones; however, one thing always is poor and that is the front desk customer service.
I once got a waxer that must have been new, because every strip took her several pulls to get off. When I mentioned to the front desk that it was the worst wax I've ever had, the receptionist kind of shrugged and said sorry. That was at another location.
Today's experience a the Camelback location put me over the edge and drove me to write a review. I recently purchased a very expensive jar of exfoliating cream, and mentioned to the front desk that after just a few months it turned to water. She blamed it on me and said I needed to close it tighter!!! She went on for several minutes about it and I finally told her I didn't need advice because I wouldn't be buying it again...why would I spend so much on a product that is so easily ruined?!?? They could have easily rectified the situation by replacing the jar.