I paid for expedited shipping. Their order form specifically asks if you need your order by a certain date, which I did and responded to. I received no tracking information. I called the store and was told that my order had shipped and was due to arrive the next day. Perfect. Well, the next day came and my order didn't, so I called the store again. This time I'm told over and over again about how it's "not their fault, it's the manufacturers fault" that my order wasn't shipped when it should have been and that my expedited shipping costs cannot be refunded, that I can just refuse the package.
How can I refuse a package that gets dropped off on my doorstep? Kick it off into the street?
So, magically, the employee who informed me that my package would be on time can't be found because (silly me) didn't think to ask for his name.
But, really what difference does it make which employee straight up lied to me? Either way, I'm the one who pays the price for the negligence of Dance 4 Less.
At least if I had been informed of the error, I would have had the time to try to find a replacement. But, I guess lying was easier for their employees.
Thank you for ruining my day. I hope your business suffers and others read just how little you care about your customers.